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RETURNS

You may repeal your contract of purchase within 14 days without having to state reasons.

The allocated cancellation timeframe is 14 days, effective the day that you or an assigned third party, who may not be the carrier/courier, took said commodities into their possession.

To administer your right to cancel your order, you have to inform

MOSAIIQUE GmbH
Fuerstenstrasse 9
80333 Muenchen
Germany
Email: mosaiique.office@gmail.com

by sending us an explicit declaration stating that you are repealing your contract of purchase (for example: by sending us a letter in the mail or an email).

It will suffice to send us your notification of repeal within the given cancellation timeframe in order for the 14-day cancellation timeframe to be granted.

Consequences

If you repeal your contract of purchase, we are obligated to refund all payments that we have received from you, including shipping costs (excluding additional shipping costs that result from choosing a different shipping option, other than the regular standard shipping option that we offer) immediately and within 14 days at most, effective the day that we receive your repeal.

The payment method which was used to make the transaction will also be used for the reimbursement, unless we have explicitly agreed to something else. You will not be charged any fees for the reimbursement.

We reserve the right to withhold the reimbursement until we have received the returned items or until we have received your notification that you have returned the items, whichever comes first.

The items have to be sent back to us immediately and no later than fourteen days after the date on which you have notified us of the cancellation of this contract. The extended deadline will be granted if the items are sent back within fourteen days. All return shipments are at our expense.

You are only required to compensate us for any loss in value if the loss in value can be traced back to unnecessary handling, which goes beyond the admissible proofing of the condition of the item, its characteristics and functionality.

The cancellation period is observed by timely sending the withdrawal notice or dispatching the goods.

If the buyer cannot or only partially reimburse the vendor for services (e.g. benefits from usage) or sends back the goods in a deteriorated condition, the buyer is required to offer to the vendor a compensation for lost value. The buyer is only required to offer a compensation of equal value, if the usage or deterioration is due to an improper use of the goods, exceeding the checking of properties and functions of the goods. “Checking of properties and functions” is understood to mean the testing and trying out of the individual good as conventionally conducted in shops.

Special information:

Legal exclusion of the right of revocation:
The right of revocation, unless otherwise provided, does not exist in the case of – an order of goods, which are made according to specifications of the customer or clearly are tailored to the personal needs or which are not suitable for a return due to their condition or are easily perishable or whose expiration date would be exceeded.

End of information concerning right of withdrawal